How do I make a complaint or commend an ESCO employee?

If you wish to file a complaint on a Sheriff’s Office Employee please follow the link below. All complaint forms must be signed and returned to the Sheriff’s Office. If you have any questions concerning the complaint process, please contact the Sheriff’s Office at 850.436.9630.

Complaint Form with Instructions

If a Sheriff’s Office Employee has gone above and beyond and you would like to commend that employee, please fill out the online submission form below. If you have questions about commending an employee, contact 850.436.9277

Commend an Employee

Frequently Asked Questions

Q: How do I file a complaint against an employee of the Escambia County Sheriff’s Office (ECSO)?

 Complaints can be mailed to the address listed below or faxed to 850-436-9996. Complaint forms can be downloaded from the link above. Complaints against any ECSO employee will also be accepted at all agency facilities, from any source, regardless of the location of the alleged occurrence.


Internal Affairs

P.O. Box 18770

Pensacola, Florida 32523

850-436-9630-Main Office


Q: What happens to my complaint?

 The complaint is documented on an ECSO Statement of Complaint Form, which is forwarded to Internal Affairs. The complaint is reviewed and, when necessary, it is assigned to an investigator of supervisory rank to investigate. Statements may be taken from the complainant, all witnesses (citizens and employees), and/or the involved employee(s).

Q: How long does it take to complete the investigation?

 Investigations can take anywhere from 30 days to 6 months to complete, with an average length of 45 days. This depends on the complexity of the case, the availability of witnesses, and the involvement of other agencies, such as the State Attorney’s Office.

Q: Will I be notified of the findings?

 Yes. Both the complainant and the employee(s) are notified when the investigation has been completed.

Q: Will I be able to see the completed file?

Yes. Under Florida’s Public Records Law, once the case is concluded it becomes a public record and is available for inspection during normal business hours. The case files are kept by Internal Affairs, however a request will need to be made via the Public Records Office at 850-436-9390.


The Escambia County Sheriff’s Office is entrusted with providing professional law enforcement services to all people. Our citizens can be assured that timely and professional assistance is available to them. In essence, we require the active cooperation, assistance, and moral support of the community in order to effectively live up to our responsibilities.

The attitude of the police must always be helpful and courteous. Nothing does more to harm the police image than police abuses. We know, and expect, that we are going to make mistakes, but the citizens are most concerned when there are attempts to conceal or deny errors.

To that end, to protect both the citizens and employees of this agency, it is the policy of the Escambia County Sheriff’s Office to accept and objectively review, and/or investigate all complaints of misconduct. When the allegations are substantiated, the employee will be disciplined according to the degree of misconduct.

The standard of conduct to which our employees must adhere is a higher level than that expected of the average citizen. Thus, it is in the best interest of all concerned to rid the agency of those who have betrayed the trust placed in them and tarnished the reputation of the organization.

The Escambia County Sheriff’s Office has a well-organized, impartial, internal process that provides citizens with a fair and effective avenue for redress of legitimate grievances, while at the same time protecting employees from false charges of misconduct and providing the accused with due process safeguards.

Please let us know if Internal Affairs can assist you in any way.

Internal Affairs

850-436-9630-Main Office


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